Privacy Policy
Practice Name: Insight Dental Care
Address: 8016 Ridge Ave, Philadelphia, PA 19128
Website: www.insightdentalcare.com
Phone: (215) 482-8600
Email: InsightOffice9@gmail.com
Effective Date: April 9, 2026
Last Updated: April 9, 2026
1. Introduction
Insight Dental Care (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy describes what personal information we collect, how we use and safeguard it, and the choices available to you regarding your information.
This Policy applies to information collected through our website at www.insightdentalcare.com, as well as through phone calls, text messages, in-office interactions, and any other means by which you contact or interact with our practice.
By using our website or services, or by providing us your contact information, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide Directly
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Full name, date of birth, and gender
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Contact information including mailing address, email address, and phone number(s)
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Dental and medical history, treatment records, and related health information
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Dental insurance information and billing details
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Payment information (processed securely through our payment system)
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Appointment requests, forms, and communications submitted through our website, by phone, or by text message
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Mobile phone number and opt-in consent when you choose to receive SMS communications from us
b. Information Collected Automatically
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IP address and browser type when you visit our website
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Pages visited, time spent on pages, and referring URLs
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Device type and operating system
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Cookie and usage data (see Section 8)
c. Information from Third Parties
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Referral information from other healthcare providers
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Information from your dental insurance carrier as it relates to your coverage and claims
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Scheduling, confirming, and managing your dental appointments
- Providing clinical dental care and maintaining accurate treatment records
- Communicating with you about your care, including appointment reminders, post-visit instructions, and treatment follow-ups
- Sending SMS text messages for which you have provided consent (see Section 10)
- Processing billing and insurance claims
- Responding to your inquiries submitted via our website, phone, or text
- Complying with applicable legal, regulatory, and licensing obligations, including HIPAA
- Improving our website functionality and patient experience
- Sending practice-related communications such as office updates or general oral health information (you may opt out at any time)
We will not use your personal information for purposes that are incompatible with those described above without first obtaining your consent.
4. Sharing of Your Information
- Treating providers: Dental and medical professionals who need the information to provide care.
- Insurance & billing: With your dental insurance company and our billing service providers to process claims and payments.
- Service providers: With trusted vendors who assist us in operating our website, practice management software, and communication platforms, subject to confidentiality obligations.
- Legal compliance: When required by law, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of practice assets, with appropriate notification to patients.
SMS OPT-IN CONSENT — IMPORTANT NOTICE
No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.
5. HIPAA Notice & Protected Health Information
As a dental practice, Insight Dental Care is a Covered Entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). Your dental and health records constitute Protected Health Information (PHI) and are governed by our separate Notice of Privacy Practices, which is provided to patients upon registration and is available at our front desk upon request.
In the event of a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices, the Notice of Privacy Practices shall control with respect to the use and disclosure of PHI.
Key HIPAA rights include:
- The right to access and obtain a copy of your health records
- The right to request corrections or amendments to your records
- The right to request restrictions on certain uses and disclosures of your PHI
- The right to receive an accounting of certain disclosures of your PHI
- The right to file a complaint with the U.S. Department of Health & Human Services if you believe your privacy rights have been violated
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our practice management and communication platforms use encryption and access controls consistent with industry standards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe that your information has been compromised, please contact us immediately.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements.
- Opt-Out: Opt out of receiving marketing or non-clinical communications from us at any time by contacting our office or following the unsubscribe instructions in any message you receive.
- SMS Opt-Out: Reply STOP to any text message to immediately unsubscribe from SMS communications.
To exercise any of these rights, please contact us using the information in Section 12 below.
8. Website Cookies & Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. We may use:
- Essential cookies: Necessary for the website to function properly.
- Analytics cookies: To understand how visitors use our site (e.g., Google Analytics). This data is aggregated and does not identify you personally.
You may configure your browser to refuse cookies or to alert you when cookies are being used. Please note that some portions of our website may not function properly if cookies are disabled.
9. Children’s Privacy
We provide dental care to patients of all ages, including minors. When a patient is a minor, personal information is collected from and managed with the consent of a parent or legal guardian, who serves as the authorized representative for purposes of this Privacy Policy. We do not knowingly collect personal information from children under age 13 for marketing purposes without verifiable parental consent.
10. SMS / Text Messaging Terms and Conditions
This section governs your participation in text message (SMS) communications with Insight Dental Care. By opting in to receive SMS messages from us, you agree to the terms below.
a. Types of Messages Sent
If you consent to receive SMS from Insight Dental Care, you agree to receive the following types of messages: Appointment reminders and confirmations Appointment scheduling and rescheduling requests Post-appointment care instructions and follow-up messages Office updates, closures, and general practice communications Patient care conversations and responses to your inquiries Billing notifications and payment reminders
b. Standard Message Disclosure
REQUIRED DISCLOSURE If you consent to receive SMS from Insight Dental Care, you agree to receive appointment reminders, scheduling conversations, patient care messages, office updates, and billing notifications via SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg&Data rates may apply; Messaging frequency may vary. Visit www.insightdentalcare.com/privacy-policy (continued) to see our Privacy Policy and Terms and Conditions.
c. How to Opt In
You may opt in to receive SMS messages from Insight Dental Care by: Providing your mobile phone number and written or verbal consent during your patient intake or registration process Responding affirmatively to an opt-in prompt delivered via text message or our patient forms
d. How to Opt Out
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent, except as required by applicable law.
e. Help
If you need assistance, reply HELP to any SMS message, or contact our office directly by phone or email. See Section 12 for contact details.
f. Message and Data Rates
Message and data rates may apply. Messaging frequency may vary based on your care needs and office communications. Insight Dental Care is not responsible for any charges imposed by your mobile carrier.
g. No Third-Party Sharing of SMS Consent
THIRD-PARTY SHARING POLICY No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.
h. Supported Carriers
SMS services are available on most major U.S. carriers. Insight Dental Care is not responsible for delayed or undelivered messages due to carrier interruptions or coverage limitations.
11. Changes to This Policy
We may update this Privacy Policy and SMS Terms and Conditions from time to time to reflect changes in our practices, services, or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our services following any update constitutes your acceptance of the revised terms.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to reach our office regarding SMS communications, please contact us:
Insight Dental Care
8016 Ridge Ave, Philadelphia, PA 19128
Phone: (215) 482-8600
Email: InsightOffice9@gmail.com
Website: www.insightdentalcare.com